關於English Email的一些整理..

 

 

 


寫英文 E-mail 的實用小秘訣

轉自  http://tw.myblog.yahoo.com/dr-free/article?mid=1073&prev=1100&l=f&fid=8

 

寫英文 E-mail 的實用小秘訣

    「書信」是日常生活中使用相當廣泛的一種工具,可以用來溝通情意、表達意見和傳遞訊息。一般而言,書信的運用除了傳統的書面信件之外,在科技發達的今天, 還可以利用電子郵件達成快速溝通的目的。現今,在國際化的地球村中,寫商業的英文 E-mail 已成為工作中不可或缺的條件之一。然而,許多人卻因為寫不出清楚明確的 E-mail ,而在職場生涯發展上受挫,更失去競爭力。 

    1、牢記 KISS ( Keep It Short and Simple ) 原則 

    K-I-S-S 為 Keep It Short and Simple 的縮寫,意即「儘量簡短」。現今的生活步調非常快,也意味著大部分的人在工作上都很忙碌,沒有時間讀取冗長、凌亂無章又無法表達寄件者重點的 E-mail 。因此,正確地傳達意思是很重要的,若是想傳達給收件者很多資料,那麼最好把這些資料放在附件裡。 

    所以,如果沒有必要,不要用複雜的正式語句,在 KISS 之部份,其原則為使用較簡單的表達方式,如:Thank you for ... 、Currently、Because、From now on、If、Please 等。 


    2.、擬定簡單明白之「Subject Heading」(主旨欄) 

    當我們要快速瀏覽新收到的 E-mail 時,會先看主旨欄,所以要確定主旨欄能清楚地概述 E-mail 的意圖。清楚、引人入勝的主旨(Subject Line),能簡潔扼要,方便收信人明白事件、時間、地點。 


    3、謹慎使用大寫字母 

    在 E-mail 中,不要全都用大寫字母,這樣會讓人看起來像是在大聲喊叫。只有在想要強調的重點時,才使用大寫字母;若是強調的部分太多,那就等於沒有重點。


    4、仔細檢查

    在送出 E-mail 前,花時間仔細檢查是否有錯別字,或是任何錯誤,這是很重要的,否則會讓人看起來很不專業。謹慎地用字遣詞,並強化自身的字彙能力,豐富(rich)、多 元(versatile)的英文用字是寫英文信的原料(raw material), 傑出的用語能造就卓越的影響力(The greater your vocabulary the more effective your writing)。


    英文 E-mail 之五大架構:招呼語 ( Salutation、Opening greeting )、聯絡起源 (Previous contact )、主體內容 ( Body of email )、主體結語 ( Closing phrase )、結尾敬語 ( Complimentary Close、Closing greeting )。

    招呼語:開場的招呼語,是視正式程度而定,在現實上會有許多的變化,常用的標準的招呼語有:Dear Sirs (如果不知道誰為收信者)、Dear Sir or Madam 等。

    聯絡起源: 如果先前有與這位收信者連絡過,可以提及先前與對方「聯絡過的事項」,如:Thank you for your email of March 22nd.、Further to our last email, ...、 Further to our previous discussion, …、 In answer to your question about …、Regarding your suggestion about …等。

    主體內容: E-mail 的主體,要涵蓋我們寫這封信的主要內容,視我們寫這封信的原因而定。參考題材就像是:make or confirm arrangement、Giving information、Asking for information、Requests、Asking for clarification、Giving clarification 等。

    主體結語: 先加進一句結尾短句,來做為主體內容的結束,再來才可以寫末尾的結尾敬語,例如:Thank you for your help.、Thank you in advance for your help in this matter.、 Please feel free to contact me if you have any questions. My direct line is …、Do not hesitate to contact us again if you require any further information.、I hope this clarifies the situation.、Let me know if you need to change the arrangements. 等。

    結尾敬語:根據這封 E-mail 的開場招呼語,適當地選用結尾敬語作結束 ;「結尾敬語」區分為二種:

1. 「正式」:
Respectfully yours,(對於長官)、Very truly yours,、Yours truly,、Yours very truly,、Very cordially yours,、Very sincerely yours,、Yours faithfully,(對於不知道姓名的人)

2. 「一般」:
Sincerely,、 Sincerely yours,(相識者最親切的結尾敬辭)、Yours sincerely,、Best regards,、Best wishes,、Cordially,、Cordially yours,、Regards,、Kindest/Warmest regards,(私人信函) 、Love,(家人、親人)、Lots of love,(家人、親人)、 our dear friend,、 Your sweetheart(情人)、Yours ever,(摯友、密友,意為「你永遠的朋友」))、As ever, (摯友、密友

    結尾敬辭中的第一個字要大寫,且在末尾要有一個逗點;再者,"Yours..." 的敬辭也可以倒過來寫。相對於紙本之簽名欄(Signature Block)在結尾敬語之 後,寫信人必須在打字的英文姓名(若為公文往來,則加註職銜與公司名稱)上方親筆簽名;E-mail 則可以用簽名檔之圖像來代替。紙本之附件(Enclosure Notation)用則是於信中附有其它文件時,可縮寫為 Enc. 來註明,若要表示附件的數量也可以這樣寫 1 Enc. 或 Enc.(1)。E-mail 則是以附加檔案(Attachment)之功能來取代,不過為避免電腦病毒之傳播,收件者須謹慎過濾信件及其夾帶之附加檔案。

    而其他像是 P.S.或是 PS.(Postscript)之類的附註補述語,則不宜使用於公文書信。

 

 


 

回信的開場白

感謝用:

感謝您購買(我們的產品)~Thank you for purchasing (our products).

感謝您提供的訊息~Thank you for your message.

感謝您的回覆~Thank you for your reply.

感謝您寄來跟(產品問題)有關之來信~

Thank you for your email about (the problems of our products).

感謝您對於(產品價格)的詢問~

Thank you for your query about (the price of the products).

感謝您寄送給我(這些照片)~Thank you for sending me (these photos).

對於延宕時的道歉:(外國人的客套文化是先委婉拒或道歉再說明理由)

抱歉延誤了~Apologies for the delay.

我感到抱歉這麼晚回覆您,但...

I apologize for the delay in getting back to you,but..

Apologies for the delay in getting back to you,but...

很抱歉對於處理問題的延宕~

Sorry for the delay in dealing with/handling the problem.

很抱歉沒有早點回覆你,但...Sorry for not getting back to you earlier, but..

很抱歉延遲回應你的信件....Sorry for the delay in responding to (your letter).

發信開場白

做確認:

我很高興確認/證實(我收到你的信件)~I am pleased to confirm that + 子句

Ex: I am pleased to confirm that I have received your letters.

我可以確認/證實(某事)~I can confirm that + 子句

我可以確認我們已經收到...I can confirm we have received....

只是一個快速的通知以證實/確認....Just a quick note to confirm ....

只是一個簡短的通知以證實/確認...Just a short note to confirm that + 子句

只是要證實/確認..Just to confirm that + 子句

這是用來確認我將參加....This is to confirm that I will be attending ....

這是用來確定~This is to confirm that + 子句

這是用來確定~This is to confirm + 名詞片語

我們特此確定~We hereby confirm that+子句

我們希望確定~We wish to confirm that+子句

我們希望確定以下事情~We wish to confirm the following:子句

您的請求已經被成功地處理~Your request has been successfully processed.

 

做宣告:

(檔案、報告)被包含在附件中~(the file、the report)is included in the attachment.

......已經收到了~....has been received.

而且/還有附件是~Also attached is +名詞片語

在附件裡你可以找到...~Attached you will find +名詞片語

給你的資訊/資料/訊息,.....~For your information,....

我附加......(在信件中)~I attach +名詞片語(in the email.)

我已經知道了/被告知了(某事)~I have been informed that +子句

只是要告知你(開會日期)~Just to inform you of (the date for the meeting.)

只是要告知你(某事)~Just to inform you that + 子句

只是要讓你知道(某事)~Just to let you know that + 子句

請知悉(某事)~ Please be informed that + 子句

請知悉(被通知)(某事)~Please ﷒ be notified that + 子句

請找到附件中的~Please find the attached +名詞片語

請注意某事~Please note that + 子句

謝謝你的.....,我今天/昨天收到了~

Thank you for (sending me the candies)which I received today/yesterday.

我們已經被要求做(某事)~We have been asked to +動詞片語

我們剛(做某事)~We have just P.P.

我們已經收到..~We have received +名詞片語

 

安排會面

做建議:

你可以安排...嗎?~Can you manage + 名詞片語?

(做某事)......如何?~What/How about +Ving....?

(某事)......如何?~What/How about +名詞片語....?

咱們(做某事)...~Let's +動詞......

(某事)對你而言OK嗎?~Would ....be Ok for you?

接受建議:

.....對我是好的/OK~......is good/OK for me.

那將會很好~That would be fine./That is fine.

是的,我可以處理/做好它~Yes, I can manage that/ I can make it.

 

包含WILL的常見詞語

做承諾:

我會打一通電話給你~I'll give you a ring.

我會寫信給您~I'll drop you a line.

我會通知/聯絡你~I'll be in touch.(with you)

到時見~I'll see you then.

我會儘快回覆你~I'll get back to you as soon as I can.

解決問題

尋找問題原因(find the cause of the problem)

....檢查/確認一下(某物)...~....check + 名詞片語

....檢查/確認一下(某事)...~....check that + 名詞子句

...你也許忘了做....~You might forget to 動詞片語...

....可能(不)是~...may (not) be....

....或許(不)是~...might (not) be....

....可能是.....~....could be...

你嘗試過...了嗎?~Have you tried Ving....?

你記得要做....嗎?~Have you remembered to ....?

建議解決方案

你可以嘗試....You could try Ving...

推薦行 

確定一下(某事)~Make sure that + 名詞子句

....晚一點再嘗試~....try again later.

 

 

 

 

回信的參照

如你所要求的,....~As you requested,...

關於(某事物),...~Regarding the 名詞片語,........

關於你對(名詞)的詢問/打聽,...~

Regarding your enquiry about 名詞,....

Regarding your query about 名詞,....

關於你對(名詞)的建議,...~

Regarding your suggestion about 名詞,....

在你的EMAIL中,你提到(某事)~

In your email you mentioned that + 名詞子句

在你的EMAIL中,你提到...~

In your email you mentioned + 名詞片語

如同你在EMAIL中提及的,....~

As you mentioned in your email,....

回答你....的相關問題,..~

In answer to your question about+名詞片語,........

如我們(上次)在電話中討論的,....~As we discussed on the phone(last time),.....

早先跟您談話是一件很棒的事情~It was great to talk to you earlier.

如同每次在我們討論中的事情一樣,....~As per our discussion,....

如同每次你對(名詞)的要求一樣,....~As per your request for 名詞,....

如同每次你對(名詞)的詢問一樣,....~As per your query about名詞,....

針對(名詞)更進一步討論/說明,...~Further to名詞片語,...

Ex: Further to this question, I think we should ask Bill's advice.

 

包括IF的結語

如果你有任何問題,....~If you have any problems/questions,....

如果你有任何問題,請不要猶豫打給A或B~

If you have any problems/questions,please do not hesitate to call A or B.

如果你有任何問題,請不要猶豫聯絡A

If you have any problems/questions, please do not hesitate to contact A.

如果你對於關於這點有任何問題,請讓我知道~

If you have any questions regarding/about this, please let me know.

如果你需要更多協助,請在任何時間放心聯絡我~

If you need/require more/further assistance,please feel free to contact me at any time.

你應該聯繫A,如果你有任何問題、疑問~

You should contact A if there are any problems/questions.

如果你遇到任何問題,在....聯絡我~

If you face any problems , contact me at (EMAIL地址、時間、地點、部門...)

 

包含thanks的結語

謝謝你的幫忙~Thank you very much for your help.

感恩並對於誤解很抱歉~Thanks and sorry for any misunderstanding.

無限感激你對此的理解~Many thanks for your understanding on this.

先謝了~Thanks in advance.

先謝過你的幫助~Thanks in advance for your help.

再次感謝您選擇...~Thank you again for choosing .....

多謝你~Many thanks.

 

其他種類結語

我期待再次與你相見~I look forward to meeting you again soon.

我期待你的回覆~I look forward to your reply.

我期待很快聽到你的消息~I look forward to hearing from you soon.

我期待與你一同做這個方案~I look forward to working with you on this project.

祝你有美好一天~Have a good/nice day.

期待再聊~Talk to you soon.

頌候語(這部分不翻中文)

Best regard,

Best wishes,

Sincerely,

Regards,

Sincere best wishes,

Yours,

Yours sincerely,

Yours truly,

Yours faithfully,

Cheers,

包含HOPE和wish的結語

 

我希望這樣子很清楚了~I hope this is clear.

我希望我們可以儘快進行這件事~I hope we can move this along quickly.

我希望這樣子是OK的~I hope this is ok.

我希望很快聽到你的消息~I hope to hear from you soon.

我們祝你(們)聖誕節快樂~We wish you (all) a happy Christmas/New year/...

我們祝你(....)很成功.~We wish you great success in (the business).

 

包含appreciate的結語

感謝幫忙:

我很感謝你前幾天的幫忙~I really appreciate your help the other day.

我們總是非常感激你的努力~We are always very appreciative of your efforts.

要求幫忙:

我將十分感激你幫忙這件事~I would appreciate your help with this.

你幫忙這件事將令人十分感激~Your help with this would be much appreciated.

拒絕幫助:

我感謝/知道你的好意/關切/擔心,但是我恐怕不能幫你喔~

I appreciate your concerns, but I'm afraid I am not able to help you.

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